How quickly do you respond to calls in Brightwaters?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Brightwaters the same day. Non-emergency estimate requests are typically scheduled within a day or two.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
Yes — Big Toms Roofing is fully licensed to perform Metal Roofing in NY, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across Brightwaters, NY and provide the photo documentation and scope reports they need to process claims efficiently.
How long does a full roof replacement take?+
Most residential replacements in Brightwaters take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Brightwaters crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
How much does a roof inspection cost?+
We do these regularly for Brightwaters homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
What's your full service area in Brightwaters, NY?+
Beyond Brightwaters, our crews regularly service the surrounding Brightwaters, NY area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
